Accenture Operations helps purchasers obtain new worth and productiveness from their enterprise processes by making use of analytics, course of acumen and trade experience to the transactional information and processes we handle and function on our purchasers’ behalf.
Within the Order to Money group, we're in search of a Buyer Service Affiliate/Senior Affiliate who shall be chargeable for Order Administration, Order Achievement and Billing actions to offer excellence in buyer expertise.
The Buyer Service Affiliate/Senior Affiliate shall be accountable to carry out a broad set of actions reaching from receipt of ordinary buyer orders as much as supply, together with well timed and efficient decision of points associated to incomplete orders, supply blocks and billing associated actions. These actions embrace dealing with of buyer complaints and returns as properly.
What's going to you do?
• Well timed and precisely course of orders and evaluation points associated to routinely processed orders.
• Carry out evaluation and assist decision of points associated to incomplete orders and supply blocks with inner groups and/ or prospects.
• Obtain and drive well timed decision of order-related buyer queries and complaints.
• Carry out validation and determination of buyer complaints together with liaising with acceptable inner features, prospects, warehouse and/or carriers.
• Course of and make sure that all return requests adjust to Return insurance policies together with acceptable approval and documentation.
Additionally, you will preserve work relations with:
• Exterior Clients.
• Provide Chain Administration and different inner stakeholders
• Native Order to Money Operations
• Shared Service Heart Supply Community O2C Operations.
Please solely apply when you have EU nation citizenship and are fluent in Dutch language, thanks.
What can we anticipate?
- 1-3 years of expertise in Buyer Service or different associated Order-to-Money processes.
- Ideally a college diploma or equal, particularly with fundamental deal with Administration or Provide Chain Administration. Alternatively, an equal progressive working expertise.
- Extremely Buyer oriented. Good communication and interpersonal abilities.
- Capability to prioritize, analytical abilities, can-do angle and talent to multi-task.
- SAP expertise priceless. Superior MS Workplace.
- Ideally fluent English abilities each within the spoken and written kind, plus minimal C1 diploma of competence in Dutch.
Please use this hyperlink to use straight through the Accenture profession web page, or use the apply button: