In the outdated days, getting buyer help normally meant being on maintain over the telephone, cringing on the tinny sounds of elevator music and static crackling down your earpiece. Or it meant a path of back-and-forth emails that by no means actually bought to the purpose.
If you run a enterprise—whether or not that is promoting sci-fi-inspired t-shirts or managing properties—textual content messaging as a way of buyer help and gross sales is a good different.
That's as a result of clients these days anticipate you to speak with them on their phrases. In reality, 85% of shoppers wish to have textual content conversations with companies fairly than simply obtain data. And 52% desire textual content as a way of resolving their points.
Textline, a textual content messaging platform, completely will get this. Built for companies, Textline allows you to present quick, high-quality customer support, and be responsive when clients want help. Plus, it provides a private contact clients love.
Let's say that, along with Textline as a enterprise instrument, you additionally use a easy signup kind (like Google Forms) the place clients add their contact data. Transferring these particulars into Textline manually is a little bit of a headache, nevertheless it's important for patrons to decide in to receiving textual content messages. Fortunately, you'll be able to create a easy Zap—our phrase for automated workflows—that can robotically create (or replace) a contact in Textline with the small print despatched by way of the shape.
The problem: Creating or updating a contact in your Textline handle guide should not be executed manually. When your clients submit their contact data utilizing a special instrument, it may be time-consuming to switch these particulars into Textline to ensure the information are all updated.
The answer: Save your self the time and trouble of checking your Google Form responses frequently, then copying that data into Textline. Automatically create new Textline contacts from Google Form submissions the second a brand new response comes by way of, maintaining your Textline handle guide updated and correct.
Ready to attempt it your self? To get began with a Zap template—our pre-made workflows—simply click on on it, and we'll information you thru the set-up course of. It solely takes a couple of minutes.
Zap issue: Beginner
Top tip: Using an internet kind together with Zapier means you may solely add contacts who've requested SMS communication to your Textline handle guide. But it would not must be Google Forms: it may be any on-line kind that connects with Zapier!
This is simply the beginning of all that you are able to do with Textline and Zapier. Zapier helps hundreds of apps, so you'll be able to automate nearly any activity at work. Start constructing your Zap now, and see what you'll be able to create.
New to Zapier? It's a instrument that helps anybody join apps and automate workflows—with none difficult code. Sign up without cost to make use of this app, and plenty of others, with Zapier.