Accenture Operations helps shoppers obtain new worth and productiveness from their enterprise processes by making use of analytics, course of acumen and trade experience to the transactional information and processes we handle and function on our shoppers’ behalf.
Within the Order to Money group, we're in search of a Buyer Service Affiliate/Senior Affiliate who might be liable for Order Administration, Order Achievement and Billing actions to supply excellence in buyer expertise.
The Buyer Service Affiliate/Senior Affiliate might be accountable to carry out a broad set of actions reaching from receipt of ordinary buyer orders as much as supply, together with well timed and efficient decision of points associated to incomplete orders, supply blocks and billing associated actions. These actions embody dealing with of buyer complaints and returns as effectively.
What is going to you do?
• Well timed and precisely course of orders and evaluation points associated to mechanically processed orders.
• Carry out evaluation and help decision of points associated to incomplete orders and supply blocks with inner groups and/ or clients.
• Obtain and drive well timed decision of order-related buyer queries and complaints.
• Carry out validation and backbone of buyer complaints together with liaising with acceptable inner capabilities, clients, warehouse and/or carriers.
• Course of and make sure that all return requests adjust to Return insurance policies together with acceptable approval and documentation.
Additionally, you will preserve work relations with:
• Exterior Prospects.
• Provide Chain Administration and different inner stakeholders
• Native Order to Money Operations
• Shared Service Heart Supply Community O2C Operations.
Please solely apply if in case you have EU nation citizenship and are fluent in Spanish language, thanks.
What can we count on?
- 1-3 years of expertise in Buyer Service or different associated Order-to-Money processes.
- Ideally a college diploma or equal, particularly with most important deal with Administration or Provide Chain Administration. Alternatively, an equal progressive working expertise.
- Extremely Buyer oriented. Good communication and interpersonal abilities.
- Potential to prioritize, analytical abilities, can-do angle and skill to multi-task.
- SAP expertise invaluable. Superior MS Workplace.
- Ideally fluent English abilities each within the spoken and written kind, plus minimal C1 diploma of competence in Spanish
Please use this hyperlink to use instantly by way of the Accenture profession web page, or use the apply button:
https://www.accenture.com/pl-en/careers/jobdetails?id=r00027506_en&title=OTB+Specialist+with+Spanish(work+locationpercent3a+Gdansk)
